What is a WaitList and how does it work?

What is a WaitList and how does it work?

A Waitlist is a list of individuals who want to attend an event after tickets are sold out. If spots open up due to cancellations or increased capacity, people on the waitlist can be given access.

To enable a Waitlist for your event:

  1. Go to Ticket Setup → Tickets in your Event Dashboard.
  2. Choose the ticket type for which you want to enable the waitlist.
  3. Enter the Waitlist Inventory (number of additional spots available for waitlist).
  4. Save your changes.

Once enabled, attendees will be able to join the waitlist when tickets are sold out.

Waitlist

Whenever someone requests to join the waitlist, their details will be available under Attendee → Waiting List in the Event Dashboard.

From here, you can:

  • Review the waitlist data.
  • Send confirmation emails directly from the system.
  • Share the payment link with the prospective attendee/ticket buyer once a spot becomes available.

This ensures you can efficiently manage attendees even after tickets are sold out.




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